How to use this page
Below you'll find questions and answers organized by topic. Click on any question to expand the full answer. If your question isn't listed here, ask directly via live chat — the support team is available 24/7 and ready to help.
Popular topics
The most frequently asked questions, all in one place.
FAQ
Click on any question to expand the full answer.
Here's an example: say you received a ৳1,000 bonus with a 20x wagering requirement. You'll need to place a total of ৳20,000 (1,000 × 20) in bets. Once that's done, any winnings from the bonus become eligible for withdrawal.
A few important things to know: first, not all games contribute equally to wagering — slots typically count at 100%, while some Live Casino games may count for less. Second, your bonus balance and real money balance are kept separate, and the bonus is used first. Third, every bonus has an expiry period — usually 30 days. If the wagering requirement isn't met within that time, the bonus is forfeited.
Log in to your account and go to the "Bonus" section to track your active bonus progress — you'll clearly see how much has been wagered and how much is left. For full terms Terms & Conditions on the page.
If more than 15 minutes have passed, here's what to do first: open your bKash or Nagad app and note down the transaction ID (TrxID) and the time of the transfer. Then log in to Topx and check "Deposit History" in the wallet section — if the transaction shows as "Pending", wait a little longer.
If your balance still hasn't appeared after 30 minutes and the transaction isn't showing in your deposit history, contact support. Have the following details ready: transaction ID, amount sent, time of transfer, and the number it was sent from. With this information, support can verify and resolve the issue quickly — usually within 1 hour.
A common mistake: many users send money to the wrong number instead of Topx's designated payment number. Always use the latest number shown on the Topx cashier page when making a transfer — it can change from time to time.
Self-manageable: Your email address, password, and notification preferences can be changed directly from your account settings. Log in → Profile icon → Settings → Edit Profile.
Changes that require contacting support: Changing your registered mobile number, full name, or date of birth requires contacting support, as these details are tied to KYC verification. For a mobile number change, you'll need to prove ownership of the new number and confirm via OTP sent to the old one. If the old number is no longer active, an alternative verification method is available.
Changing your name may require a scanned copy of your National ID, especially if you have previously made a withdrawal. The support team will guide you through the process step by step, and details are typically updated within 24 to 48 hours.
Everything available on the full website works on mobile browser too: Sports Betting, Live Casino, slots, deposits and withdrawals, promotions, and account management — all of it.
However, the dedicated Mobile App Installing the app unlocks a few extra perks: fingerprint login, push notifications (for new promotions or upcoming match alerts), faster loading on slow connections, and better battery and data efficiency. Start with the browser, and if you like the experience, download the app — both use the same account.
Live matches are organized under a dedicated "Live" tab where you can see all ongoing matches at a glance. Each match is marked with a live indicator.
For live streaming: select matches have a live stream available, but not all of them. When a stream is available, a video icon will appear next to the match. You typically need an active bet on your account to watch the stream. Live scores update faster on the mobile app, which also sends push notifications before matches kick off. During major events, odds changes across various markets are reflected in real time.
Daily check-in: Simply log in once a day and click the check-in button. Consecutive daily check-ins increase your bonus — for example, 7 days in a row may unlock a special reward. Miss a day and the streak resets to zero.
Free Spins: Free spins are awarded as part of specific promotions. To claim them, you usually need to visit the Promotions page and click the "Join Now" button. In some cases, depositing a certain amount will automatically credit the free spins to your account.
To use your free spins: go to the "Bonus" section to see your active free spins, then navigate to the designated game and start spinning. Winnings from free spins are generally subject to a wagering requirement. Make sure to use them before they expire.
Repeated wrong password attempts: Entering the wrong password multiple times will temporarily lock your account as a security measure. It typically unlocks automatically after 30 minutes to an hour. You can also reset it sooner by using the "Forgot password" option.
KYC verification pending: Some accounts may be restricted if transactions exceed a certain limit until KYC verification is completed. Contact support to find out which documents are required.
Suspicious activity: Repeated login attempts from an unfamiliar location or device may trigger an automatic account lock. If this happens, email support@topx.cash or reach out via live chat.
Voluntary self-exclusion: If you previously Responsible Gaming If your account has been suspended using a self-exclusion tool, it cannot be reopened before the set period ends. Once the period is over, contact support to proceed. In any case, reach out via live chat in Bangla with the full details — the support team will resolve it promptly.
Still have questions?
Live chat
Get help in Bengali, 24/7. Average response time under 3 minutes.
Email Support
Support@topx.cash – for complex issues, you can attach screenshots or images.
Useful pages
Stay alert to fraud
Topx will never ask for your password via email or chat. If anyone claiming to offer help requests your password, do not respond.
A Little More About Topx
Topx receives a large number of questions from users every day, and this FAQ page was built from that real experience. Online gaming platforms are still relatively new to many people in Bangladesh — some are using one for the first time, others are switching from a different platform. Both types of users have questions, and getting clear answers quickly matters.
Bonuses and wagering requirements are the most common source of confusion. Many users assume a bonus can be withdrawn immediately — but there's a reason bonuses work the way they do. They're designed to give you more playing time, not instant profit. Once you understand the wagering conditions, you'll get a lot more out of every bonus.
One thing worth knowing about deposits — mobile banking systems can sometimes experience delays during peak hours. This isn't a Topx issue; it's related to the bKash or Nagad network. Be patient, and if the problem persists, let support know. Always keep your transaction ID handy.
If you run into any issue while using Topx, check this FAQ page first. If you can't find the answer, reach out via live chat — it's the fastest way to get help. Email support is also available, but response times are longer, so for urgent matters, chat is the better option.
A tip for new users: start with a small amount, get familiar with the platform, then gradually work your way up. Responsible Gaming Take a moment to read through that page — it covers budget management and how to stay safe in detail. Topx wants every user to enjoy their experience and keep playing responsibly for the long term.
The Easy Way to Find an FAQ
Follow these steps to find the right question.
Identify the Topic
Identify what your issue is about — bonus, payment, account, or gaming — then select the relevant chip above.
Search the FAQ
Read through the question headings below. Click on whichever one matches your query to see the full answer.
Visit the related page
For promotion-related queries Promotions page, for VIP-related queries VIP page here.
Contact support
If the issue is still unresolved, reach out via live chat or email with the full details. Support is always there to help.
Quick Facts About Topx
A quick overview of the platform's main sections.
Bonuses & Promotions
Welcome bonuses, cashback, reload bonuses, and tournaments — Topx regularly rolls out new offers, each with its own terms and validity period. Visit the Promotions page to see the latest deals.
Payment Methods
Deposits and withdrawals via bKash, Nagad, and Rocket. Minimum deposit ৳300, minimum withdrawal ৳500. Most transactions are completed within 24 hours.
Sports Betting
Live and pre-match betting on cricket, football, and dozens of other sports. View real-time odds and live scores side by side. Special odds boosts are available for major tournaments.
VIP Program
Five tiers from Bronze to Diamond. Every bet earns points, and higher tiers unlock greater cashback and exclusive benefits.
Games & Casino
Hundreds of slots, Live Baccarat, Roulette, and Blackjack. Each game displays its RTP clearly, and a free demo mode is available to try before you play.
Mobile App
Separate apps for Android and iOS, featuring biometric login, push notifications, and a data-saving mode. The full site also works seamlessly through any mobile browser.