Topx's Commitment
Topx believes responsible gaming isn't just about rules – it's our ethical commitment to every user. On this page, you'll find practical ways to stay in control, how to recognize the warning signs of problem gambling, and the tools Topx provides to help you.
When Does Gaming Become a Problem?
Most people game for entertainment and enjoy it without any issues. But for some, gaming can gradually slip out of control – it rarely happens all at once; it tends to creep up over time.
It often starts with spending a little more time than planned, then going over budget, then chasing losses with bigger bets. Recognizing this cycle is the most important first step. The core goal of responsible gaming at Topx is to stay aware before the cycle begins — and to have the tools to stop it yourself if needed.
Using the responsible gaming tools at Topx is not a sign of weakness — it's a sign of smart gaming. Staying in control means you get to enjoy it for longer.
Check Yourself
Take a moment to think through the questions below. If you find yourself answering "yes" to more than one, please reach out to our support team.
Topx Responsible Gaming Tools
All these tools can be managed directly from your account. Most settings can be adjusted on your own – no need to contact support.
Deposit Limit
Decide in advance how much you'll deposit daily, weekly, or monthly. Once your limit is reached, no further deposits will be allowed.
- Go to Account Settings
- Select "Deposit Limit"
- Set the amount and duration
- Takes effect immediately
Session Time Limit
Set a limit on how many hours you can game in a single session. Once the limit is reached, you'll be logged out automatically.
- Set a Maximum Session Duration
- Get early warning alerts
- Automatic break when time is up
- You can start fresh the next day
Cooling-Off (Break)
If you need a break from gaming, temporarily close your account. You can take a break anywhere from 1 day up to 6 weeks.
- Choose a Duration (1–42 days)
- Takes effect immediately
- Login is not available at this time
- Reopens automatically when the period ends
Self-Exclusion
For a longer break, choose self-exclusion. Options range from 6 months to permanent.
- Submit a Support Request
- Choose a Duration
- Promotional emails are stopped too
- Cannot be unlocked before the set period ends
How to Set a Budget
Setting a gaming budget isn't just about deciding how much to spend. It's an effective way to protect your financial wellbeing. Keep one simple rule in mind — only use money for gaming that you can afford to lose without it affecting your daily life.
Each month, after setting aside money for rent, food, transport, and savings, whatever remains for entertainment can include a portion for gaming. Just make sure you decide on that amount at the start of the month and stick to it.
Set a monthly gaming budget
Keep your gaming budget to a maximum of 5% of your total income. Not a penny more.
Set a Deposit Limit on Topx
Set a monthly deposit limit in your account settings to stay within your planned budget.
Set a Session Time Limit Too
It's not just about money – set a daily time limit for gaming too. Two hours a day is the recommended maximum.
Review your spending regularly
Check your account transaction history once a week to make sure you're staying within your budget.
Review at the End of the Month
At the end of the month, review whether you stuck to your plan and adjust accordingly for the following month.
Understanding Risk Levels
Risk level can be assessed by reviewing various aspects of your gaming behaviour. This chart is for general guidance only – consult a professional for a proper evaluation.
Keep in mind
Winning and losing are both a natural part of gaming. There are no guaranteed wins, and chasing losses by placing more bets typically leads to even greater losses.
How Topx Supports Responsible Gaming
Beyond its tools, Topx works in many other ways to support the overall wellbeing of its users.
Gaming Behaviour Monitoring
Topx's system automatically detects unusual gaming patterns. If a sudden large bet or an unusually long session is flagged, our support team may reach out to you.
Expert Support
Don't hesitate to talk about gaming problems. Topx's support team listens without judgment and is ready to help however they can.
Promotion Opt-Out Feature
During self-exclusion, not only is your account closed, but all marketing communications are automatically stopped as well.
Age Verification System
Topx does not allow minors to create accounts. Age is strictly verified through the KYC process.
Transparent RTP & Odds
The RTP (Return to Player) rate for every game is clearly displayed, helping you set realistic expectations before you play.
View Gaming History
Your account shows your complete gaming and transaction history. Use this information to better understand your own patterns.
Topx's Approach to Responsible Gaming
Online gaming is growing fast in Bangladesh – from cricket betting to live casino, the industry is expanding. But with that growth comes greater responsibility. Topx believes a platform is truly good only when it genuinely cares about its users' long-term wellbeing, not just short-term revenue.
Responsible gaming doesn't mean you can't play or have fun. It means playing in a way that keeps gaming a leisure activity in your life — not something that comes at the expense of family, work, or financial stability. Placing a bet while watching a cricket match can be great fun, but if it's eating up a large portion of your monthly budget, it's no longer entertainment.
At Topx, every user's gaming data is analyzed not only to improve the service, but also to promote responsible gaming. If a concerning pattern is detected in someone's behavior — such as continuing to play after a string of significant losses, or long late-night sessions — the support team may proactively reach out.
Many people find it difficult to acknowledge a problem on their own. If a family member or friend believes someone close to them is struggling with gaming, they can also reach out to Topx support. Topx handles these situations with care and sensitivity.
Problem gaming is a mental health issue, and it's more common than you might think. It exists in virtually every country, and seeking help is completely normal. Use the responsible gaming tools at Topx, take a break when you need one — making these decisions is the smart move.
Tips for Healthy Gaming
- Set your budget before you start playing, not in the middle of a session.
- If you lose, take a break – don't chase your losses.
- Play for fun, not for income.
- Limit how much time you spend playing each day.
- Avoid betting when you're drinking or feeling tired.
- Let your family know how much you're playing.
- Don't let a winning streak become an excuse to keep going.
Need help?
If you'd like to talk about gaming, reach out to Topx support. We won't judge — we'll listen.
support@topx.cash
Live Chat: Available 24/7 in Bangla
Frequently Asked Questions
Answers to common questions about VIP benefits and responsible gaming tools.