Overview
Topx (topx.cash) takes your privacy seriously. This Privacy Policy explains what data is collected, why it is collected, and what rights you have over your information. By using Topx, you agree to this policy.
1What information is collected?
Topx collects your data in several ways. Some information you provide directly — such as during registration — while other data is collected automatically as you use the platform. A full breakdown is provided below.
| Data Type | Example | How information is collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID | Registration & KYC Forms |
| Contact Information | Mobile number, email address | Registration Form |
| Financial Information | Transaction history, payment methods | Deposits & Withdrawals |
| Usage Data | Gaming history, bet details, session duration | Automatic Logging |
| Device Information | IP address, browser, operating system | Automatic Collection |
| Communication Log | Support chat history, email | Support System |
Topx only collects information that is necessary to provide its services. No unnecessary personal data is requested or gathered, and no sensitive information is processed without your consent.
- Information provided at registration is stored on secure servers.
- Topx does not store payment card details directly — all card transactions are handled through a payment gateway.
- KYC documents are stored in encrypted storage and can only be accessed by authorised staff.
2How is your information used?
Topx uses the data it collects for specific, legitimate purposes. Each purpose has its own legal basis — whether that is your consent, a contractual requirement, or a legal obligation.
Your registration details are used to create and manage your account. Transaction data is used to process deposits and withdrawals and to prevent fraud. Gaming history is analyzed to promote responsible gaming and to provide relevant offers.
Your contact details are used to send important updates, transaction confirmations, and security-related messages. You can opt out of promotional messages, but transaction and security notifications cannot be disabled as they are an essential part of the service.
Device and IP information is used to detect fraud, secure your account, and troubleshoot technical issues on the platform. Topx never uses this data for advertising or sells it to third parties.
- Creating, managing, and securing your account.
- Processing deposits, withdrawals, and bonuses.
- Prevention of fraud, money laundering, and other illegal activities.
- Meeting legal and regulatory obligations.
- Improving the platform and enhancing the user experience.
- Responsible gaming monitoring and support.
3Who Is Your Data Shared With?
Topx does not sell your personal data. Information is only shared with third parties in specific circumstances, and only to the extent strictly necessary.
Service Providers
Necessary data is shared with payment providers such as bKash, Nagad, and Rocket to process transactions. Gaming session data is shared with game providers solely to facilitate gameplay. Each of these parties operates under a confidentiality agreement with Topx.
Legal Obligations
Information may be disclosed to authorities as part of a court order, government investigation, or legal process. In such cases, Topx fulfils its legal obligations and, where possible, will attempt to notify you in advance.
During fraud investigations, limited information may be shared with other gaming platforms or financial institutions as part of industry-wide fraud prevention efforts. Only the minimum necessary data is shared.
- Topx does not sell your data to marketing or advertising companies.
- Third-party support providers can only access the data necessary for their specific role.
- In the context of business partnerships, personal data is separately anonymised.
4Data Retention & Security
Topx applies both technical and organisational measures to keep your data secure, following internationally recognised security protocols.
All data is protected with 256-bit SSL encryption. Servers are housed in secure data centres with both physical and digital security measures in place. Regular security audits are conducted, and any vulnerabilities found are resolved promptly.
How long your data is retained depends on its type. Account information is kept for as long as your account is active. After account closure, certain data may be retained for a defined period due to legal requirements — typically up to 5 years. Transaction records are stored in accordance with financial regulations.
In the Event of a Security Breach
In the event of a security breach that puts your data at risk, Topx will notify you as quickly as possible. Immediate steps will be taken to minimize any damage, and the relevant authorities will be informed if required.
- All data stored on our servers is encrypted.
- Data access is restricted to authorized personnel only.
- Regular backups and disaster recovery procedures are maintained at all times.
- Penetration testing is conducted on a regular basis.
5Cookies & Tracking
The Topx website and app use cookies and similar technologies. Cookies are small data files stored on your device that help the platform remember your preferences and manage your session.
You can manage cookies through your browser settings. However, disabling essential cookies will prevent you from logging into your account. Topx does not use any third-party advertising tracking cookies.
6Your Rights
You have a number of important rights regarding your personal data. Topx respects these rights and is committed to helping you exercise them.
Right to Access
You can request to see what information Topx holds about you. Contact support and a copy will be provided within 30 days.
Right to Rectification
If any of your information is incorrect, you can request a correction through your account settings or by contacting support.
Right to Erasure
In certain circumstances, you may request that your data be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You can object to the use of your data for specific purposes — and you can opt out of promotional communications at any time.
Right to Data Portability
You can request a copy of your data in a readable format such as CSV or JSON.
Right to Restrict Processing
If you dispute the accuracy of your data or object to how it is being processed, you may request that its use be restricted.
To exercise any of these rights, reach out to the support team. Topx typically responds within 30 days. For complex requests, it may take longer — you'll be notified in advance if that's the case.
7Children's Privacy
Topx strictly does not provide services to anyone under the age of 18. Date of birth is verified at registration, and any account suspected of belonging to a minor is suspended immediately.
If it comes to our attention that data has been collected from a minor, that data will be deleted immediately and the associated account will be closed. If a parent or guardian suspects their child is using Topx, please contact support directly.
A Note for Parents
Keep the Topx app and website inaccessible on devices used by minors. Use your phone's parental controls and keep your login credentials away from children.
8Third-Party Links & Services
Topx uses certain third-party services on its platform, such as game providers and payment gateways. These services operate under their own privacy policies, and their data practices may differ from those of Topx.
Topx does not accept responsibility for the privacy practices of third parties outside its control. However, Topx only works with partners who provide adequate data protection guarantees and comply with applicable laws.
For payment services, your payment details are processed directly through bKash, Nagad, or Rocket — Topx only receives transaction confirmation data. Your mobile banking PIN or password is never visible to Topx.
9Privacy Policy Changes
Topx may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, you will be notified by email or via an in-platform notification.
Continued use of Topx after any changes take effect will be considered acceptance of the updated policy. If you do not agree to the new policy, please withdraw your funds before closing your account.
If a material change is made to this policy — such as a new purpose for using your data or sharing it with a new third party — fresh consent will be obtained where required.
10Contact Us
For any privacy-related questions, requests, or complaints, please reach out to the Topx support team. Assistance is available in Bengali, any time of day.
Contact Methods
Email: support@topx.cash | Live Chat: Log in to the platform and click the chat icon. Average response time is under 3 minutes.
When submitting a privacy request, please use your registered email address or mobile number so we can verify your identity. This is for your own protection — to ensure no one else can access your information.
- Data access requests: responded to within 30 days.
- Data deletion requests: processed within 30 days.
- Privacy complaints: initial response within 7 business days.
How Safe Is Your Data at Topx?
Here is a quick, at-a-glance look at how Topx actually protects your data — not just in words, but in practice.
256-bit SSL Encryption
All communication between your browser and Topx servers is encrypted using bank-grade security protocols.
Restricted Access
Only specific authorised staff can access your data. Every access is logged and regularly audited.
Encrypted Database
Data stored on our servers is also encrypted, meaning it remains unreadable even in the event of unauthorized server access.
Data Is Never Sold
Topx does not sell your personal data to third parties. This is an absolute, non-negotiable policy.
Regular Security Audits
Third-party security specialists audit Topx systems multiple times a year, and any issues identified are resolved promptly.
Alerts for suspicious activity
If any unusual login activity or suspicious actions are detected on your account, you will receive an instant alert via SMS or email.
Topx and your privacy — our approach
It is natural to feel cautious about sharing personal information online, and that concern is entirely valid. As digital services expand across Bangladesh, awareness around data protection continues to grow. Topx respects that awareness and is committed to being as transparent as possible.
The information you provide when registering with Topx serves a single purpose: to deliver our service to you. Your name and mobile number are needed to create your account and send important updates. Your date of birth is required for age verification. No additional information beyond this is requested or collected.
Many users wonder where their number goes when making a payment through bKash or Nagad. Topx only receives transaction confirmation details — your mobile banking PIN or password never reaches Topx's servers. The payment is processed entirely within bKash's or Nagad's own system; Topx simply receives a notification confirming whether the payment was successful.
A note on gaming history analysis: Topx reviews your gaming patterns for two reasons — to promote responsible gaming (so we can step in if someone is betting at an unusual rate) and to serve you relevant offers. If you mainly do cricket betting, you'll receive cricket-related promotions, not irrelevant spam.
Topx believes your data belongs to you — Topx is simply its custodian. You can view, correct, or request deletion of your data at any time. Our support team is always ready to help you exercise these rights.
What we don't do
- Your data is never sold
- No Data Shared with Advertising Companies
- Payment PINs and passwords are never collected
- No unnecessary data is collected
- No data is collected from minors
What We Do
- Data Is Stored Encrypted
- Access Is Restricted & Logged
- Security Is Regularly Audited
- Your Rights Are Protected
- You will be notified in the event of a breach
Frequently Asked Questions
Answers to some common questions about transactions and payments.